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Last updated: 01 Jul 2026
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What we can and can’t help with
We are an independent information and comparison site — not a casino. We do not hold accounts, process deposits or withdrawals, or have access to your operator account. That means wecannot resolve disputes about your balance, a withdrawal, KYC checks or a closed account.
For an account or payment dispute, contact the operator’s support first. If it stays unresolved, escalate to the operator’s Alternative Dispute Resolution (ADR) provider or the relevant regulator (for example, the UK Gambling Commission for UKGC-licensed sites).
Other ways we can help
- Worried about gambling, or someone close to you? SeeResponsible Gambling for free, confidential support.
- Spotted a factual error or an outdated bonus? Report it via ourEditorial Guidelines — include the page URL and we will fix it.